International Account Specialist Job

This position manages international and domestic sales and purchase orders for the Fluorochemicals business (Fluorospecialties and Fluorogases), with a focus on imports and exports. The role supports both internal and external customers, helps resolve account issues, and plays a key part in supporting Arkema’s revenue. It works closely with the customer service team and coordinates with multiple shipping sites around the world. The position also collaborates with teams such as Logistics, Credit, Accounts Receivable, Regulatory, and Supply Chain. It operates in a highly regulated international environment and reports to the Customer Fulfillment Manager

Responsibilities:

Import /Export Order Management: 

• Oversees logistics and works closely with sourced tank operators for imported shipments.
• Export orders include both product and empty residue container shipments
• Accurate and timely processing of sales and purchase orders in SAP
• Coordinate import of raw materials, finished goods, and 3rd-party customer orders
• Handle export shipments, including empty container returns and accurate SLI preparation
• Ensure timely order entry (within 48 hours) and maintain customer master data
• Track and report booking/shipping progress; communicate order status
• Submit ISF 10+2 filings and maintain compliance with US Customs
• Approve and document shipment charges.
• Audit import/export files per regulatory requirements
• Maintain up-to-date and accurate files and complete audits for import and export shipments as required by Arkema Import Self-Assessment status with US Customs and Border Protection
• Detailed and timely completion of all import/export required shipment documentation

Domestic Order Management

• Process and acknowledge customer orders within 24 hours
• Manage order fulfillment, delivery tracking, and communication with Distribution and Logistics to meet delivery expectations
• Setup, maintain and update customer master records and ISO documentation
• Record and manage complaints, assign investigations, and communicate outcomes to customers
• Build and maintain strong relationships with internal and external stakeholders

Resolving issues: 

• Investigate and resolve residuals on a timely basis. Create credit and adjustments within authorized limits, or requests approval when needed. Record complaints and correctly assign to investigating party; understand implications of issues and effectively manage the complaint process. Continually work with internal and external parties to avoid or reduce the impact of issues because of rolled booking, port demurrage, additional charges, etc.

Additional activities:

• Identify the need for new ISO Procedures; make recommendations for revisions.  Perform other business specific related activities as directed by Manager or Supervisor to support sales and distribution processes. May include inside sales, import, export, collections, forecasting, supply chain; various report requests (SAP BW, Power BI, Celonis, Picaso, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to the team.

Qualifications:

• Bachelor’s Degree with an emphasis in Business, Engineering, Supply Chain, or equivalent relevant customer service experience.
• 3 to 5 years of relevant customer service experience with a bachelor’s degree, or 6+ years of relevant customer service experience without a bachelor’s degree. In both cases, a minimum of 2 years of international experience (with at least 50% of the job involving international order management) and 3 to 6 years in a customer service or other customer-facing role.

Competencies:

• Proven ability to build strong relationships with customers and internal teams, with a focus on international trade and logistics.
• Strong written and verbal communication skills; comfortable working with global partners in a multicultural environment.
• Hands-on experience with SAP, including order processing and master data management.
• Strong analytical and decision-making skills; able to manage multiple priorities and resolve issues independently.
• High level of accuracy in reviewing orders, documentation, and customer requirements.
• Works well across departments including Logistics, Credit, Regulatory, and Supply Chain.
• Identifies and implements ways to streamline operations and improve efficiency.
• Familiar with international trade regulations and committed to health, safety, and environmental standards.