CUSTOMER SERVICE EXECUTIVE Job

Mission Details

ACTIVITIES
1)    Managed customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
2)    Prepare related documentation to customer and financial institution.
3)    Manage and select competitive 3rd party logistic provider for booking of export & local transportation.
4)    Prepare for credit facilities, as well as co-responsible with sales department for collection of payment.
5)    Update commission report on monthly basis.
6)    Maintain good contact with customer at all times in relation to their needs for our products and pre-alert to sales department if abnormal requirement.
7)    Process respective customer’s complaints by follow up with inter-dept within time frame.
8)    Process respective customer’s enquiries to relevant person in charge.
9)    Receive Sample Requisition Form notice via fax or e-mail directly from the following person: 
i.    Customer
ii.    Distributors / Agents
iii.    Technical Personnel
    Assist to fill up the form only for exceptional case.
    Upon received the Sample Requisition Form from Technical dept with sample ready, confirm the mode of dispatch. Assist to fill up the form only for exceptional case.
10)    Issue Debit/Credit Requisition, Quotation in the absent of Sales personnel , Sales Contract, GRASS Form and perform general administration relating to customer service
11)    Ensure related report and tracking well maintain.

Required Profile

QUALIFICATIONS / EXPERIENCE REQUIRED
1)    Minimum SPM or Diploma Holder (Business Administration) with 3 years working experience in manufacturing with knowledge of MPS (Master Production Scheduling),   shipping procedure, Letter of Credit and stock planning, trade exemption.
2)    Committed and good team leader
3)    Good knowledge in concept of MPS (Master Production Scheduling), logistic facilities as well as trade exemption. 
4)    Possess on analytical skill and positive mindset for improvement on specific task assigned.
5)    Good interpersonal skills with a pleasant personality.
6)    Good communications (written, verbal & presentation) and listening skill.
7)    Good knowledge in Microsoft office.
8)    Basic Knowledge of ISO 9001, ISO 14001 and OHSAS 18001.