TECHNICAL SERVICE AND DEVELOPMENT ENGINEER Job

Mission Details

The Technical Service and Development Engineer supports customers of Arkema Adesivi’s Advanced Packaging & Converting business across EMEA in selecting, validating and correctly applying laminating adhesives for flexible packaging. The role combines chemistry expertise, process knowledge and field support to translate customer needs into reliable solutions suited to their production conditions.

Based in Mozzate (Como, Italy), the role acts as a technical link between customers, Sales, R&D and Production. It involves assessing application needs and process constraints, recommending solutions while explaining their benefits, operating conditions and limitations, and supporting Sales in technical assessments.

The role holder plans and conducts laboratory and industrial trials, supports product validation and implementation on customer production lines, interprets results and prepares reports with practical recommendations. They investigate application issues by examining the interaction between adhesives, substrates, process parameters, laminators and dosing systems, working with customers and internal teams to identify causes, define actions and verify their effectiveness.

The role shares emerging needs, trial results and improvement opportunities with R&D, contributing to product and application development and the transition from laboratory to industrial use. It also provides technical training and demonstrations for customers and sales partners, develops relationships with original equipment manufacturers (OEMs) and represents the company at industry events and trade shows.

The role contributes to business growth through reliable application performance, innovation and lasting customer relationships, taking account of quality requirements and applicable regulations. Travel within Europe is expected for approximately 50% of working time.

Required Profile

Education and experience (MANDATORY)

• Degree in Chemistry, Chemical Engineering, Materials Science or a related discipline.
• At least 3 years of experience in technical service or application development within the flexible packaging industry.
• Strong knowledge of laminating adhesives, coating technologies and their industrial applications.

Technical skills (IMPORTANT)

• Hands-on experience with laminators and dosing systems, including the ability to identify and troubleshoot process and application issues.
• Ability to plan and conduct laboratory and industrial trials, interpret results and translate findings into practical technical recommendations.
• Knowledge of the standards and regulatory requirements applicable to the relevant products and markets.
• Ability to prepare technical reports and clearly communicate product performance, capabilities and conditions of use.

Personal and organisational skills

• An analytical, practical approach to problem-solving, with a strong focus on customer needs.
• Ability to manage multiple projects and priorities, organise activities and meet agreed deadlines.
• Excellent communication and interpersonal skills, enabling effective collaboration with customers, partners and cross-functional teams in an international environment.
• Flexibility to adapt to evolving technical requirements and business priorities.

Languages and tools

• Fluency in written and spoken English.
• Proficiency in Microsoft Office.
• Availability to work at the Mozzate site, in the province of Como, Italy and to travel within Europe for approximately 50% of working time.
• Experience using SAP, Salesforce and Power BI. Experience managing development projects and familiarity with the Stage-Gate process.

Competencies