Account Manager - Packaging Job

We are seeking a results-driven, commercially astute Account Manager with a strong sales background and technical expertise in packaging adhesives to join our NA Packaging Adhesive team. This role is ideal for a proven sales professional who excels in complex B2B sales cycles, builds deep customer relationships, and thrives in a highly technical, solutions-oriented environment.  You will be responsible for driving revenue growth through strategic account management, new business development, and consultative sales, with a focus on customers in the food & beverage, personal care, and consumer goods markets.

Key Responsibilities

Sales & Revenue Growth

• Own and execute a sales strategy to achieve annual revenue and margin targets across the assigned territory.
• Develop territory plans, target account lists, and penetration strategies to drive new customer acquisition and market share gains.
• Lead contract negotiations, pricing strategy, and long-term agreements to maximize profitability and value creation.
• Identify and close new business opportunities through cold calling, referrals, and participation in industry events.
• Maintain and expand relationships with large, multi-site customers and key accounts.
  Strategic Account Management

• Manage a portfolio of key customers with accountability for revenue, retention, satisfaction, and growth.
• Deliver quarterly business reviews and value-added reporting to top-tier accounts.
• Coordinate multi-stakeholder engagement strategies (procurement, operations, engineering, sustainability, etc.).
  
  

Technical Sales & Solution Development

• Provide product recommendations and process improvements tailored to customer needs using a consultative sales approach.
• Partner with Technical Service teams to resolve application issues, conduct adhesive trials, and optimize line performance.
• Deliver hands-on technical support during start-ups, qualifications, and troubleshooting.
  
  

Market & Competitive Intelligence

• Monitor industry trends, customer behaviors, and competitor activity to inform sales strategy and positioning.
• Provide VOC feedback to product management and R&D to drive innovation and continuous improvement.
  
  

Sales Process & Reporting

• Maintain accurate and timely records of sales activities, opportunities, and forecasts in CRM (e.g., Salesforce).
• Report on sales performance, pipeline progress, customer feedback, and competitor developments.
  
  

Qualifications

• Bachelor’s degree in Business, Engineering, Chemistry, or related field; advanced degree a plus.
• 7+ years of B2B sales experience, preferably in industrial adhesives, packaging materials, or a technical product environment.
• Knowledge of hot melt adhesives, end-of-line packaging processes, and packaging automation equipment (case erectors, cartoners, etc.) is a strong advantage.
• Experience working with distributors, OEMs, end-users, and navigating complex sales cycles.
• Proven track record of meeting/exceeding annual sales quotas, winning new business, and managing multi-million-dollar accounts.
• Strong negotiation skills and highly organized.
• Excellent communication, and interpersonal skills.
• Proficient in Salesforce or equivalent CRM tools.
• Travel up to 50% across North America.