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Staff Technical Service Engineer - Hygiene, Paper & Cardboard (HPC) Job


Location: 

Wauwatosa, WI, United States

Employment Type:  Regular
Category:  Research and Development
Posting Date:  Nov 19, 2022

SITUATION IN ORGANIZATION

Reports to HPC Technical Service Manager

 

JOB DIMENSIONS

  • Build comprehensive understanding of Bostik Rigid Packaging including formulation, physical properties, analytical properties, bond performance, and manufacturing. 
  • Sample preparation with attention to chemical safety protocol and lab testing with accuracy, precision, and responsiveness including physical and performance testing.
  • Develop knowledge of the Consumer, Goods and Paper market, and dispensing equipment, including safe operation of in-house adhesive application equipment.
  • Use product line knowledge, interpretation of lab testing results, and understanding of applications and equipment to provide technical support with the goal of maintaining current business and growing new business in partnership with sales.
  • Keep track of all trials in Trial book.
  • Develop a pre-trial check list.

 

ACTIVITIES

  • Develop test plans and write lab reports to make data-based product recommendations.
  • Execute trial plans on Bostik application equipment to optimize adhesive performance.
  • Participate in customer qualification trials to ensure successful conversion to Bostik solutions.
  • Ensure compatibility with application requirements for Stage Gate New Product Development projects.
  • Provide technical training to educate customer operations personnel and new Bostik sales associates.
  • Lead CEI investigations of performance issues to determine root cause and suggest corrective actions.
  • Support customers in troubleshooting adhesive application problems that affect packaging performance.
  • Actively participate in MST meetings and develop collaborative internal cross-functional relationships.
  • Develop technical relationships with Allied Suppliers and support Bostik presence at trade shows.
  • Operate safely according to Bostik’s policies, procedures, and work instructions.

 

CONTEXT AND ENVIRONMENT

The Staff technical service engineer role manages the customer technical interface in coordination with Sales.  Through active participation on the Consumer, Goods and Paper Market Segment Team, the person in this position will build strong relationships with various Bostik functional groups to enhance the value of the technical service they bring to the customer.   

 

ACCOUNTABILITIES

Collaborate with Sales to build knowledge of customer products and applications, identify customer needs, provide appropriate product recommendations, and support customer’s new production qualification process.

Manage technical projects and lead problem resolution through a thorough understanding of the customer need/issue, completion of lab analyses and pilot trials, effective and efficient use of Bostik resources, and coordination of support from other Bostik functions with responsiveness and a commitment to timelines.

Build trusting, sustainable relationships with customers by bringing valued solutions through broad market and material knowledge, providing technical recommendations based on statistically derived data, working with Bostik processes to protect the customer’s interests, and providing a consistent, positive customer experience.

 

QUALIFICATIONS / EXPERIENCE REQUIRED

  • BS degree in Chemistry, Chemical Engineering, Polymer Science or other related technical field required or MS degree with 5+ years of experience with adhesive processing for the Consumer, Goods and Paper industry, knowledge of dispensing technologies is also desirable.
  • High degree of mechanical aptitude for running pilot scale lab equipment
  • Strong interpersonal skills with demonstrated ability to understand customer needs and requirements
  • Demonstrated ability to manage technical projects and proven use of data-based problem-solving skills
  • Possesses a high level of ability to communicate effectively verbally and through reports & presentations
  • Takes responsibility for personal safety and operates in compliance with safety policies and procedures
  • Proficiency in MS Office including statistics in Excel
  • Be able to use SalesForce for reporting and customer visits
  • Ability to travel up to 50%, with a primary focus on North America; limited travel to South America may be needed

A career with Bostik offers a collaborative work environment and supportive development to reach your career goals, with benefits starting day one as part of our competitive total rewards strategy.  Bostik, an Arkema company, is a leading global adhesive specialist in construction, consumer and industrial markets. For more than a century, it has been developing innovative adhesive solutions that are smarter and more adaptive to the forces that shape daily lives. From cradle to grave, from home to office, Bostik’s smart adhesives can be found everywhere. With annual sales of €2 billion, the company employees 6,000 people and has a presence in more than 50 countries. www.bostik.comThe diversity of our employees is an asset we value and commit to from recruitment through career management.  Bostik is an EEO/AA/Drug Free Workplace.  The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications


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