Merchant Support Executive Job


Stafford, Staffordshire, United Kingdom

Employment Type:  Regular
Category:  Sales
Posting Date:  Jul 11, 2024

Compensation Data

£26000 - £28500

Mission Details

Job Description 

Division : Consumer & Construction 

Department : Consumer 

Job title:


Merchant Support Executive reporting to the Regional Sales Manager. 


Job dimensions 

Area annual revenue turnover target – Detailed in MIP’s 

Area annual margin and RMM target – Detailed in MIP’s 

Personal development targets – Outlined in PDR 



Using Salesforce to plan and accurately recording all daily activity. 

Ensure that branches stock the range profile as prescribed by customers H.O. and that the “customer checklist” is completed in every visit. 

Monitor sales trends within stores, utilising customers’ own portals and taking a proactive approach to increase visibility of Bostik brands and working with branch staff in underperforming stores to improve sales. 

Working with branch/regional managers to identify opportunities to grow sales through increasing “ranged” products, gaining additional space and/or regional deals (agreed by Bostik NAM). 

Feedback to NAM/RSM any additional sales opportunities outside the “listed” ranges providing reasons and potential value of the opportunity. 

Relationship development with key personnel at branch and regional level to support the customers’ and Bostik business objectives. 

Create and maintain an effective journey plan to optimise in-call time, ensuring top/strategic accounts are prioritised. 

Provide formal and informal product training to branch staff and, where available, promotion of on-line learning.  

Support branches with product demonstration events to increase product awareness and sales. 

Complete administrative duties in line with deadlines. 

Have an up-to-date Personal Skills Development plan, utilising resources available. 

Support other Bostik departments as directed by Regional Sales Manager. 

Context and environment 

The role operates in a highly competitive, dynamic and innovative environment. The role is home-based, without direct supervision and therefore requires a high degree of personal organisation and self-motivation. The job holder must meet and interact confidently with existing and new customers along with confident interaction with tradespeople. The job holder must always represent the company in a professional capacity and in line with Bostik/Arkema values. Working away from home is al pre-requisite in this position and the frequency will depend on geography and customer commitments. 



To plan, direct and co-ordinate all field sales activities for a given geographical area and customer base, achieving, or exceeding prescribed sales, margin and KPI targets.  Maintain optimum customer relations on an ongoing basis and identifying and developing new business opportunities within the area. 


Qualifications / experience required 

Minimum of GCSE passes in Math and English. Strong business acumen. Good product and market knowledge would be an advantage.  An ability to understand technical standards and requirements. Excellent interpersonal and influencing skills. The job holder must be able to adapt, be flexible, plan and organise their workload in a productive and professional way.  Must be computer literate and have a strong knowledge of MS Office, in particular Excel, Word and PowerPoint 
Energy, enthusiasm, tenacity and a self-motivation are essential! 

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you through to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

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