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ASD Senior Customer Service Representative Job


Shanghai, Shanghai, China

Employment Type:  Regular
Category:  Supply Chain
Posting Date:  Nov 17, 2022


The Senior CSR manages the execution of orders on behalf of Arkema Business Units, from Purchase Order management to follow-up of the shipment, through import / export tasks and all related Customer Service activities. She/he coordinates the flows (inbound and outbound) to ensure the Customers are delivered timely with all necessary documents.


The position is based in Shanghai office. ​​​​​​​

Mission Details

​​​​​​​Inbound Order Management

Export Order Management

Service Providers Management

Administrative activities

Required Profile

  • Organized, objective, analytical, efficient and result-oriented working style.
  • Strong problem solving ability; Able to work under pressure and time constraint.
  • College degree or above and have more than 5 years working experience in customer service, logistics/supply chain related area
  • Strong knowledge on export/import.
  • Able to interpret complicated issues in a logical and understandable way.
  • A good command of English in both writing.
  • Strong communication and collaboration abilities.

Job Segment: Logistics, Customer Service Representative, Supply Chain, Supply, Operations, Customer Service