ANALISTA ATENDIMENTO CLIENTE JR Job


Location: 

São Paulo, São Paulo, Brazil

Employment Type:  Regular
Category:  Customer Service
Posting Date:  Nov 12, 2025

Mission Details

  • Atuar como principal interface entre clientes e a empresa, garantindo atendimento eficiente, acompanhamento de pedidos e suporte às áreas internas.
  • Processar pedidos (locais, exportação e indent) e acompanhar todo o ciclo até a entrega.
  • Monitorar status de pedidos, estoque e prazos, informando clientes e equipe de vendas.
  • Atualizar cadastros de clientes e documentos, garantindo conformidade e precisão.
  • Colaborar com áreas internas (Financeiro, Logística, Planejamento) para resolver demandas.
  • Apoiar pós-venda e realizar ações para satisfação e fidelização do cliente.
  • Participar de treinamentos, reuniões e acompanhar KPIs da área.
  • Gerenciar carteira com média de 60 clientes, assegurando comunicação clara e ágil.

Required Profile

  • Formação: Administração, Comércio Exterior ou áreas correlatas.
  • Desejável experiência com atendimento ao cliente e gestão de pedidos e experiência em Comércio Exterior
  • Idiomas: Inglês intermediário/avançado (desejável Espanhol/Francês).
  • Conhecimentos: Pacote Office, SAP/Protheus, Sales Force (Power BI desejável).

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

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