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Account Specialist Job

Location: 

Radnor, PA, US

Employment Type:  Regular
Category:  Supply Chain
Posting Date:  Jan 16, 2026

Job Title: Account Specialist

Division: Thiochemicals

Location: Radnor, PA

 

 

JOB SUMMARY

 

Arkema Inc. is seeking an experienced Account Specialist to join our Thiochemicals division. This role is critical to ensuring seamless order management, exceptional customer service, and accurate account reconciliation. As part of a collaborative 6-person Customer Service team, you will interface with plants, tollers, warehouses, and multiple internal departments to support revenue streams and maintain operational excellence.

 

 

KEY RESPONSIBILITIES

 

Order Management

  • Manage high-volume orders accurately and on time.
  • Execute SAP processes and maintain customer data.
  • Provide pricing, availability, and delivery updates.

 

Issue Resolution

  • Resolve customer complaints and financial discrepancies.
  • Handle urgent situations and recommend improvements.

 

Training

  • Maintain ISO compliance and support team development.

 

Additional Activities

  • Participate in Supply Chain meetings.
  • Assist with reporting and process improvement initiatives.

 

 

QUALIFICATIONS / EXPERIENCE REQUIRED

 

Experience:

  • 3–5 years of customer service experience with degree OR 6+ years without.
  • SAP proficiency strongly preferred; intermediate MS Office skills.
  • Strong communication, problem-solving, and decision-making abilities.

 

Education: Bachelor’s degree in Business, Engineering, or Supply Chain (or equivalent experience).

 

Skills:

  • Trusted relationship builder with strong SAP/ERP knowledge.
  • Ability to manage complex processes and multi-task effectively.
  • Commitment to safety culture and continuous improvement.

 

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

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