Business Process Owner - Sales & Marketing Job


Petaling Jaya, Selangor, Malaysia

Employment Type:  Regular
Category:  Supply Chain
Posting Date:  May 23, 2024

Mission Details

  • Ensures smooth S&M related operations and enhances the expertise & maturity in APOC
    • Supports process implementation incl. sales master data, sales order handling, price management, after-sales process, etc… for the whole region, in compliance with Global core model;
    • Coordinates the control and the analysis of the operational issues raised by the Key users, and make sure that appropriate answers and trainings are put in place;
    • Drives the maturity and improvement actions with Bus to reach the expected level of expertize through regular assessments and action plans elaboration, process enhancement and best practices deployment;
    • Ensures communication and training through a close cooperation APOC BU/plant key users;


  • Supports BUs in S&M organization design and roles assignment, making sure all S&M activities are properly ensured;
    • Supports the deployment of the systems and tools, and takes part with the global process owners to the evolutions or enhancements of the core model.
    • Supports the company growth and the change of the Supply Chain framework
    • Supports the BUs in their projects of growth or changes, for processes and system solution;
    • Contributes to Core model roll-out/migration projects and is accountable for its achievement on his specific domain;
    • Supports Working Capital optimization projects with BUs, Global & Regional teams involved;
    • Ensures the daily analysis and validation for roles and authorizations requests for S&M domain;
    • Promotes digital culture and leads digital projects development.


  • Supports the implementation and monitoring of performance management
    • Monitors KPI and reports to ensure the rigorous application of the core model;
    • Collaborates regional/global expertise center and iTeam to elaborate, improves and deploys KPI & dashboards;
    • Drives the implementation of the associated rituals and analysis guidelines;
    • Deploys Working Capital optimization tools & S&M KPI;
    • Ensures training of users on KPI and dashboards usage.


  • Supports global or regional projects in line with Corporate Supply Chain global roadmap
    • Is the referent for S&M topics in the Region;
    • Contributes to the global or regional projects in APOC incl. Working Capital, One click order, CRM, digital tools introduction

Required Profile

  • 5 years of experience in the S&M field, operational background preferred
  • Manager experience is a plus
  • Strong knowledge of the major Supply Chain processes
  • Very good knowledge of SAP modules (especially Sales & Marketing function) and IT tools/system
  • Structured and rigorous, team player, very process-oriented mindset, strong ability to listen, communicate and to convince, strong analytical skills
  • Fluent English is required

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you through to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

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