Customer Service Executive Job

Mission Details

• Managed customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
• Select competitive 3rd party logistic provider for outgoing shipment.
• Receive Sample Requisition Form notice via fax or e-mail directly from the following person: 
  • Customer
  • Distributors / Agents
  • Technical Personnel
• Assist to fill up the form only for exceptional case.
• Update for credit facilities in SAP system, as well as co-responsible with sales department for collection of payment when necessary.
• Process all sample requisition within lead time for ex Europe/USA product at specific web page.
• Issue Debit/Credit Requisition and perform general administration relating to customer service.
• Update & maintain Price List, OTIF & DART for traded product.
• Process respective customer’s enquiries to relevant person in charge.
• Prepare local shipping document for customer clearance based on inter-company trade. 
• Upon received the Sample Requisition Form from Technical dept with sample ready, confirm the mode of dispatch.

Traded Product –Europe & USA

• Received customer order, process and communicating on customer’s order between customers in APAC with sister company for traded product which produce in Europe through SAP system.
• Coordinate with appointed forwarder upon cargo ready for shipment
• Update for credit facilities in SAP system, as well as co-responsible with sales department for collection of payment when necessary.
• Process all sample requisition within lead time for ex Europe/USA product at specific web page.
• Issue Debit/Credit Requisition and perform general administration relating to customer service.
• Update & maintain Price List, OTIF & DART for traded product.
• Process respective customer’s enquiries to relevant person in charge.
• Prepare local shipping document for customer clearance based on inter-company trade. 

Traded Product –China

• It involves goods shipped & invoice directly to the customer from the Supplier (Arkema Coating Resins affiliate). 
• The customer places an order in favour of the Supplier and pass on for confirmation before it is passed onto the Suppliers. 
• Ensure related report and tracking well maintain.
• Propose and execute new processes to support changing business requirements

• Take reasonable care for health and safety of himself and of other persons, to cooperate with superior, to wear or use personal protective equipment provided as appropriate and to comply health and safety instruction as stipulated under Section 24 OSHA 1994 and undertake the following loss control responsibilities;
  • Identify the potential hazards, gains and the possible improvement
  • Report the HSEQ near-misses, unsafe acts, and unsafe conditions to superior or HSE personnel.
  • Report the HSEQ incident, accidents to superior or HSE personnel.
  • Compliant with the policies, legal regulations, Arkema requirements, rules and procedures of one's sector applying to HSEQ.

Required Profile

• Minimum SPM or Diploma Holder (Business Administration) with 3 years working experience in manufacturing.
• Good knowledge in concept of MPS (Master Production Scheduling), logistic facilities as well as trade exemption.
• Possess on analytical skill and positive mindset for improvement on specific task assigned.
• Good interpersonal skills with a pleasant personality.
• Good communications (written, verbal & presentation) and listening skill.
• Good knowledge in Microsoft office.
• Basic Knowledge of ISO 9001, ISO 14001 and OHSAS 18001.