Customer Service Executive Job


Pasir Gudang, Johor, Malaysia

Employment Type:  Regular
Category:  Customer Service
Posting Date:  Jun 8, 2024

Mission Details

  • Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
  • Prepare related documentation to customer and financial institution.
  • Manage and select competitive 3rd party logistic provider for booking of export & local transportation.
  • Prepare for credit facilities, as well as co-responsible with sales department for collection of payment.
  • Update commission report on monthly basis.
  • Maintain good contact with customer at all times in relation to their needs for our products and pre-alert to sales department if abnormal requirement.
  • Process respective customer’s complaints by follow up with inter-dept within time frame.
  • Process respective customer’s enquiries to relevant person in charge.
  • Issue Debit/Credit Requisition, Quotation in the absent of Sales personnel , Sales Contract, GRASS Form and perform general administration relating to customer service

Required Profile

  • Minimum SPM or Diploma Holder (Business Administration) with 3 years working experience in manufacturing with knowledge of MPS (Master Production Scheduling),   shipping procedure, Letter of Credit and stock planning, trade exemption.
  • Committed and good team leader
  • Good knowledge in concept of MPS (Master Production Scheduling), logistic facilities as well as trade exemption.
  • Possess on analytical skill and positive mindset for improvement on specific task assigned.
  • Good interpersonal skills with a pleasant personality.
  • Good communications (written, verbal & presentation) and listening skill.
  • Good knowledge in Microsoft office.
  • Basic Knowledge of ISO 9001, ISO 14001 and OHSAS 18001.

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €9.5 billion, of which 2.9% allocated to R&D for 1,800 researchers in 17 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you through to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Changing the world requires the right formula. The right formula consists of our innovative and sustainable materials, and you. Join us to develop the materials of tomorrow and make a difference together. What are you made of?

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

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Job Segment: Customer Service