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Quality Manager - Middleton, MA Job


Middleton, MA, United States

Employment Type:  Regular
Category:  Administration
Posting Date:  Mar 29, 2021

About Bostik, an Arkema company 
Bostik is a leading global adhesive specialist in construction, consumer and industrial markets. For more than a century, it has been developing innovative adhesive solutions that are smarter and more adaptive to the forces that shape daily lives. From cradle to grave, from home to office, Bostik’s smart adhesives can be found everywhere. With annual sales of €2 billion, the company employees 6,000 people and has a presence in more than 50 countries. www.bostik.com


This Position Reports to the Plant Manager and has Matrix responsibility to the US Regional Quality Leader


Job dimensions

•            Collaborate with all functions to insure adherence to quality work processes:

o            QC sample preparation to QC testing to data integrity in ERP

o            Maintaining ISO / AS9100 compliance at a facility

o            NCMR /CEI process (non-conforming product and customer complaints/concerns)

o            Customer Audits

o            Customer / Industry specific requirements (TS, GMP, QAKE, Etc....)

•            Work with other quality managers and corporate quality to drive improvement and standardization on all processes mentioned above. 

•            Support Operational excellence programs, direct CI specialist activities and manage site project management process

•            Responsible for all aspects of quality at a facility



EH&S Leadership

•            Lead a safety culture by example and engagement with the quality and operations staff.

•            Ensure safety requirements are understood and adhered to in the lab


ISO 9001 / AS9100

•            Manage the plant Quality Management System and ensure compliance with quality standards.

•            Serve as site representative for internal, external and customer audits.  Lead and coach the plant team in successful audit execution.

•            Participate as a member of the Bostik, Inc. Internal Audit Team


QC Lab

•            Manage QC Lab & Quality Associates

•            Ensure equipment is calibrated on time and records properly documented.  Develop and maintain strategy for QC equipment reliability and testing capabilities.

•            Manage Non-Conforming material process and support inventory control, including slow moving and expired material maintenance



•            Serve as Customer Quality contact for audits, CI initiatives, etc.

•            Drive for excellence in Corrective Action/Preventative Action (CAPA) responses.

•            Support customer requests as needed from a QA perspective (ie Certificate of Analysis (C of A) issues, Production Part Approval Process (PPAP) Requests, Customer Complaint resolution (CEI), etc.)

•            Own Processes for Customer specific needs (AS9100, QAKE, GMP, PPAP, PFMEA, PCD etc.)

•            Coordinate with site buyer to resolve incoming raw material concerns and ensure satisfactory resolution


Process / Continuous Improvement

•            Serve on the Plant Leadership Team as the plant’s overall quality leader / Lean Leader.

•            Identify, monitor, and drive improvement in KPI’s associated with customer quality

•            Help lead, develop, and sustain a Continuous Improvement (CI) Environment including management of the Project Management process.

•            Foster and mentor use of various RCA at all levels of the site


Context and environment

•            The environment is supportive of rapid quality improvements that can be felt at the customer and at the business level.

•            The quality manager will need to be collaborative in order to drive improvement

•            The quality manager will need to offer new solutions to customers changing expectations

•            Flexibility and ability to adapt to changing priorities and customer demands is critical for success.



•            Lead Non-Quality Index improvement efforts and own NQI improvement plan.

•            Effective Communication and Management of Processes (NCMR, CEI, Inventory control, and supplier quality)

•            Effective Management of Site ISO process and customer specific expectation.  Measured through Audits.

•            Accurate and On time testing to Release Dates.

•            Improvement of KPI’s (NCMR reduction, CEI reduction, Time to Close NCMR / CEI, reduction of repeat issues on site) through championing effective problem solving and coaching the Continuous Improvement Team process.


Qualifications / experience required

•            Formal education in engineering, chemistry, biology, or related field (Bachelor’s Degree preferred). 3-5 or more years of experience in a Quality leadership role in a manufacturing environment

•            Solid knowledge of statistic / Six sigma (Control Charting, SPC, Cpk, Cp, St, Dev, etc.); Green Belt or Black Belt certified preferred.

•            Knowledge and understanding of ISO9001 + requirements, AS9100 and IATF 16949 preferred

•            Demonstrate strong attention to detail and analytical skills.

•            Computer skills in Minitab, Query, Microsoft Office- SAP experience preferred

•            Strong verbal and written communication skills.  Good organizational Skill


About Bostik- Smart Adhesives

With our eyes on the future, Bostik is driven to develop smart adhesives – enabling us to anticipate needs, create value and shape new capabilities. We are not the right place for everyone. We ARE right for those who work collaboratively to think and act boldly beyond today. Put your potential to work to increase our collective expertise, powered by a spirit of innovation.

As one of the largest adhesive and sealant companies in the world, Bostik designs, manufactures, and markets bonding solutions within a variety of Global Business Units: Industrial Adhesives (Converting, Assembly, Packaging, Transportation, Flexible Packaging and Industrial Laminations); Consumer and Construction (Flooring Installation Systems, Construction Sealants and Adhesives); and Nonwovens (Disposable Hygiene). Bostik is well positioned as part of Arkema's High Performance Materials segment. A global chemical company and France’s leading chemicals producer, Arkema is building the future of the chemical industry every day.

Make a difference with Bostik. Build a career with purpose. Experience the impact powerful bonds can make - at a place where you can feel at home.

Compliance: Bostik is an EEO/AA/Drug Free Workplace.

Disclaimer: The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications

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