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Sr. Analyst - Technical Information Applications - Remote Job


King of Prussia, PA, United States

Employment Type:  Regular
Category:  Information Systems & Technology
Posting Date:  Sep 7, 2022

Our Company

Arkema. Innovative materials for a sustainable world. The world is experiencing a wave of profound and rapid change, and people have high hopes for the future. Around the globe, actions are being taken to address social, environmental, climatic, and economic challenges, to make our world a better place. Arkema is helping to shape the future with our high-performance, innovative materials.

What You Will Do In Your Role

Arkema is going through a digital transformation to support the development of high-performance, innovative materials. At Arkema, you will be joining a team that is keeping us at the forefront of technology. As a Senior Applications Analyst, you will work with the Information Technology department as well have a shared responsibility in a Quality Business Process Optimization (BPO) role. Key job dimensions include:   

  • Providing leadership, support for all administrative functions involving the Laboratory Information Management System (LIMS) across 25 sites in AMAS.
  • Independently handle system configuration, troubleshooting issues, user access, reporting, authoring SOP’s, and ensuring cGMP compliance in the LIMS business process.
  • Serve in a shared role as the BPO for Quality and build relationships with business counterparts.
  • Alignment with regional strategic guidance and assesses opportunities to align globally.

Job Description

Application Enhancements (30%)


  • Performs primary and second level support activities, including fixing bugs and bombs, routine maintenance, ongoing business modifications, and small requests for system developments.  Participates in implementation rollouts and enhancement projects.  Independently answers user questions and resolves complex issues independently.
    • Support work includes problem analysis, solution and prevention, programming, configuration, testing and documentation, and data integration. 
    • Maintenance assignments can include updating, enhancing, and/or streamlining the technical functions of the system, including data or system cleanup, program tuning or standardizing processes.  Participates in application lifecycle upgrade projects.
    • System developments includes defining requirements for system modification via user interviews, and research, writing specifications to meet requirements by matching functionality with business needs, technical design, configuration, testing and documentation.  Contributes to business process design. May develop training and train end users.
    • Support other quality software
      • Coordinate with SAP Quality Management (QM) Lead to resolve SAP QM/LIMS issues
      • Work with SQC Pack from PQ Systems
    • Label backup for Sismark and BLT
      • Become familiar with infrastructure design of both BLT and Sismark
      • Clear "Window's services issues"
      • Add users and printers
    • Support of various activities, enhancements and projects for a variety of Manufacturing and HES systems and their related integration.
  • Administrator - LIMS
    • Lead/Coordinate installation and upgrades LIMS (SampleManager from ThermoFisher) using the LIMS consultants, Infrastructure team and DB team
    • Lead/Coordinate configuration of LIMS
    • Lead/Coordinate enhancement requests with LIMS consultants
    • Lead/Coordinate Instrument Interfacing requests with LIMS consultants and Firewall team
  • Works with the Infrastructure to create user roles/access using standard Windows security / groups.
  • Works with multiple relational database (AWS and SQL Server) during upgrades and data integrity issues.
  • Works with other iTeam technical teams for activities such as identification and selection of technical alternatives, security design, and external data processes. May also work with third party vendors.
  • Utilizes vendor documentation, Arkema documentation, vendor help services, and internal and external resources to learn and understand system capabilities.
  • Works independently on some assignments and under direction on larger, more complex programs or application developments.
  • Works directly with users to define needs for minor system enhancements and with a project lead or manager for enhancements with significant business requirements and/or integrated business process definition and designs.
  • Position will participate in detail requirements gathering, analysis of systems issues and definition of alternatives.
  • Position may require expert assistance in process design, analysis of alternatives and risk assessment.
  • Position is required to share business, technical, and professional knowledge and facilitate teamwork with customers and peers.
  • Position evaluates technologies and functionalities.


Project Lifecycle Activities


Business Process Ownership (20%)


  • Quality Business Process Owner
    • Build relationship with business counterparts
    • Provide Train the Trainer resources
    • Work with users on resolving issues
    • Work with users on defining enhancements
    • Analytics - Assist users Dashboard definition
  • Functional requirements analysis of
    • Refinement of target business process/ user journey
    • Functions identification & mapping with business process/ user journey o Business Data for sizing (number of users, volume of business transactions, ...)
    • High-level Gap Analysis against existing solutions, target software package or SaaS solution


Implementation (30%)


  • Detailed Specification (Waterfall):
    • Detailed requirements
    • Detailed gap analysis (for software package or SaaS solution)
    • Screen Mocks Up o Interface/ API detailed specification
    • Data model detailed specification
    • Technical-functional configuration
  • Test cases & campaign specification
  • Run Functional Acceptance Tests campaigns
  • User/ Administration manual writing


Build to run 10%

  • User support design & roll-out:
    • Support instructions for Helpdesk
    • Self-care forms implementation onto ServiceNow ITSM
    • Coordination of the roll-out & change management actions


  • Prepare, plan & facilitate training sessions



Application Support 10%


  • Perform user support (Level 2 & 3)
  • Incident management
  • Performs application support activities, including root cause analysis, issue resolution, solution and prevention, bug fixes, routine maintenance, ongoing business modifications, testing, and documentation.
  • Position ensures modifications properly fix issues and meet user expectations via thorough requirements gathering, system testing, user acceptance testing and appropriate regression testing. Performs independent research, programming specs, configuration, testing and documentation
  • Resolves complex issues independently, and proactively initiates problem prevention. Consults with others engaged in complex issue resolution.
  • Position monitors system processes and manages maintenance assignments including updating, enhancing, and/or streamlining of technical functions of the system, including data or system cleanup, or standardizing processes, forms application upgrades and supports OS server upgrade activities, as part of a team, including analysis, configuration, programming specs, testing, documentation and cutover activities.
  • Reviews, analyzes, and evaluates applications to determine improvements and make recommendations
  • Participates in application lifecycle upgrade projects.
  • Position enrolls users using standard application functionality
  • Position also works with multiple relational database during upgrades and data integrity issues

Required Education/Qualifications /Work experience

  • Bachelor’s Degree in Computer Science or related field.
  • Minimum of 4 - 6 years’ experience in various technical aspects of business systems and applications.
  • Experience in project management, preferably in agile.
  • Expertise on the technical solutions implemented (configuration, development, etc.)
  • Experience with SQL Server, XML, and HTML
  • Experience working with Relational DataBase System (AWS options and MS SQL Server).
  • Experience working this basic network infrastructure (TCP/IP, firewalls, etc).
  • Understands basic Windows Domain/Group security issues.
  • Ability to progressively build technical/business/professional knowledge.
  • Demonstrate strong problem solving skills.
  • Mastery of good practices for specification (user stories, data modeling, …) and user experience design.

Job Segment: Testing, Data Modeler, SQL, Database, BPO, Technology, Data, Operations