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BPO Analyst Job


King of Prussia, PA, United States

Employment Type:  Regular
Category:  Supply Chain
Posting Date:  Mar 7, 2023

This position is part of the Business Process Optimization Team and reports to the BPO Manager, Logistics Execution & Warehouse Management. 


Key Activities & Responsibilities:

50% Global Initiatives North American Representative in Global initiatives serving as business process owner and subject matter expert on solutions management and impact to AMAS while aligning globally. Lead small initiatives and participate in larger ones with oversight & decisions for areas of concentration. Lead the definition, planning, development, and implementation stages of new initiatives from the technical and functional perspective.
15% Enhancement Requests Create and manage technical enhancement requests for process improvements/change, by gathering and defining requirements, developing solutions, testing, documenting, conducting training and rollout and defining and executing an effective change management strategy. Leverage solutions across applicable business units, global processes, and corporate functions. Align requests using the Arkema Arbitration process to communicate value and gain approval.
120% Systems Integration & Maintenance
Manage & increase integration in area of focus, e.g., OTM, Stock in Transit , EDI transmissions with Affiliates service vendors, and other Arkema global systems, etc. Support the digitization initiative at Arkema focusing on streamlining processes, and support global supply chain metrics. Provide expertise in the LE activities and Support & execute recommendations for supply chain processes that ensure alignment with strategic direction.
10% Training Lead User Group sessions, e.g. Shippers User Group, Warehouse Users Group, to share best practices, and communicate process improvements. Review and update training documentation ensuring they are current.
5% Support Work with and continue to build user support through developing power user networks and continuing participation of knowledge transfer by engaging the Competency Center on new enhancements in the areas of Logistics Execution, Warehouse Management, OTM etc. Back-up for, integrated processes, and international
Daily activities also include, but are not limited to, monitoring & troubleshooting integration with external systems to ensure business continuity.


Context & Environment


- The Business Process Optimization Center (BPOC) provides end to end supply chain expertise supporting >600 Arkema and third party employees, best practices and governance for solutions to issues, as well as improvements to existing processes in an ever changing and dynamic environment. Daily interactions with users, BPOC members, and i-Team members.
- Travel related to projects is occasionally required, typically from a few days to up to eight weeks spread over a period of time, or as dictated by project requirements.
- The BPOC either participates in or leads global projects and will align processes between Arkema operating regions and affiliates to enable streamlined processes, shared applications and integration between global systems.
- Daily functions are conducted in accordance with Arkema, Inc. Company Policies and Procedures, Federal, State and Local Legal, Tax, Health, Safety and Environmental Guidelines/Regulations (Includes Robinson Pactman Act, Hazmat, TOSCA, NAFTA, Product Stewardship, DOT, IMCO, among others.
- Supports the site HES policy and complies with all regulatory and internal requirements
- Participates in HES activities provided by site management and Arkema Inc. (e.g., Behavioral Base Safety, SafeStart, etc.)
- Supports and promotes the reporting of all health, safety, environmental, near-miss, accident or injury incidents.


Required Education/Qualifications/Work Experience


Bachelor’s degree with emphasis in Supply Chain, Business or Engineering and 5-7years of experience in supply chain processes, transportation, warehouse management, or purchasing, with an understanding of SAP master data.
Strong communication, problem solving, and decision-making skills.
ERP or SAP experience required (SAP Domain or equivalent: LE, WM TM and knowledge of integrated processes related to Transportation Management Systems
Project Management and/or oversight for complex supply chain processes is preferred.
Proficient in MS Office Suite
Strong Presentation Skills


Demonstrated Competencies


Power User, Subject matter expert in focus areas, understanding best practices for desired results for Arkema processes, in LE, WM, TMS, etc., including system integration, batch programs, understanding end-to-end processes, and can provide solutions to issues. Learning other areas in the BPOC to continue development in cross-functional expertise.
Communication Skills - Strong verbal and technical writing skills. Must be able to lead meetings effectively; setting expectations, gain acceptance, assign tasks, and follow up on progress.
Strong presentation skills; creating strong presentations to communicate to a variety of audiences using appropriate level of detail, concise messaging.
Change Agent - Accepting and affecting change because of decisions made. Execute key skills; engage, communicate and drive change so groups and individuals are accepting of, are prepared, and have the ability to execute on the changes required for the implementation of new processes.
Project Management and Change Management - Demonstrated project management involvement, including support of requirements gathering, gap analysis, scope definition, planning, budgeting, training, communications at many levels, change management, implementation and employing best practices. Ability to define and execute an effective change management strategy
Ability to work with different cultures in an international environment.
Highly organized to meet constant demands. Strong organization skills are required to manage multiple projects and stay current to meet deadlines. Must be flexible and have the ability to accept change and reprioritize activities in a dynamic environment. Balance the management of daily tasks while meeting deadlines on project and other initiatives.
Analytical Skills- Execute and grow skills to understand & define issues, gather requirements and determine viable, sustainable, solutions.
Exhibit supply chain skills in the area of SAP Logistics Execution, warehouse management, OTM, and integrated systems
High level of critical thinking, problem solving and decision making skills and has the ability to make

Building on its unique set of expertise in materials science, Arkema offers a portfolio of first-class technologies to address ever-growing demand for new and sustainable materials. With the ambition to become in 2024 a pure player in Specialty Materials, the Group is structured into three complementary, resilient and highly innovative segments dedicated to Specialty Materials - Adhesive Solutions, Advanced Materials, and Coating Solutions - accounting for some 80% of Group sales, and a well-positioned and competitive Intermediates segment. Arkema offers cutting-edge technological solutions to meet the challenges of, among other things, new energies, access to water, recycling, urbanization and mobility, and fosters a permanent dialogue with all its stakeholders. The Group reported sales of €9.5 billion ($10.6 billion) in 2021, and operates in 55 countries with 20,500 employees worldwide.

The diversity of its employees is an asset that the Arkema group wants to preserve. Its non-discrimination policy applies to recruitment, salary levels and career management. The Arkema group is committed to ensuring diversity among its employees.

Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.

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