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C&C Technical Service Representative - SE US Job


Location: 

Greenville, SC, United States

Employment Type:  Regular
Category:  261209
Posting Date:  Oct 8, 2021

Job Dimensions

 

The Technical Service Representative Consumer & Construction (C&C) is responsible for operating all TS related duties at the Greenville SC - Bostik Academy. This position is responsible for TS related duties training events in the SE area of US and managing selection and purchase of all training related tools and products. The person will develop training programs and educational courses in key geographic markets, assist local Sales Reps with Key customers and assist other TS team members in TS related duties.

 

Activities

  • Organize and prioritize all TS duties associated with Greenville SC - Bostik Academy
  • Prepare for all training events (videos, virtual, on jobsite or at Training Center) in SE US.
  • Receive and manage technical telephone inquiries from customers: Architects, contractors and homeowners for North America
  • Develop product and industry knowledge to assist customers
  • Technical writing - letters and reports
  • Hands on evaluation work of Bostik products vs competition
  • Hands on evaluation work of Bostik new product development
  • Complaint resolution thru SalesForce.com in conjunction with the Technical Service Director
  • Practice safe work habits in accordance with OSHA and EPA guidelines, and Bostik specific EHS expectations

 

Context and Environment

  • Job responsibility includes 50 % customer training, 35% handling complaints & field inspections, 15% managing technical phone line
  • More than 5 anticipated out of territory travels annually

 

Accountabilities

  • To provide product training and support to our Customers; both internal and external across North America.  This includes determining what training materials and resources are needed for TS roles.   Customer support must be technically sound and sufficient to assist their needs. 

 

Qualifications / Experience Required

 

  • Hands on experience in flooring installation trade
  • Past training, teaching or public speaking experience
  • Excellent communicator -- phone and people skills
  • Technical writing and computer skills
  • Minimum HS Diploma and post HS technical school training strongly preferred

 

 

A career with Bostik offers a collaborative work environment and supportive development to reach your career goals, with benefits starting day one as part of our competitive total rewards strategy.  Bostik, an Arkema company, is a leading global adhesive specialist in construction, consumer and industrial markets. For more than a century, it has been developing innovative adhesive solutions that are smarter and more adaptive to the forces that shape daily lives. From cradle to grave, from home to office, Bostik’s smart adhesives can be found everywhere. With annual sales of €2 billion, the company employees 6,000 people and has a presence in more than 50 countries. www.bostik.comThe diversity of our employees is an asset we value and commit to from recruitment through career management.  Bostik is an EEO/AA/Drug Free Workplace.  The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications


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