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Technical Service Engineer, 3D Printing - Exton, PA or Boulder, CO Job


Exton, PA, United States

Employment Type:  Regular
Category:  Research & Development
Posting Date:  Mar 27, 2021

The Technical Service Engineer (TSE) 3D Printing develops solutions to customer or market driven needs through experimentation with novel chemistry and engineering novel material performance within Sartomer’s extensive product line.  To accomplish this, the incumbent interacts effectively with customers, global and domestic colleagues, Sartomer business, marketing and sales groups to effectively solve high priority, technical problems and accelerate product development efforts. The TSE works safely, responsibly and efficiently in a dynamic laboratory setting and will be required to occasionally travel to customer work sites. This position reports to the Technical Service Manager.


Key activities include: 


  • Identifies root causes of more complex customer/product formulation problems. Develops strategies and executes action plans to resolve causes.
  • Solve technical problems by making product and process recommendations. Organizes, analyzes data and explains conclusions/outcomes to customers.
  • Determines validity of product performance. Determines suitability of products or product concepts to meet customer or market specifications and performance requirements.
  • Plans and conducts laboratory studies in Sartomer labs and participate in processing trials at customer’s facilities to support technical service needs and development.
  • Works with the customer and offers scientifically-based advice when faced with ambiguity, incomplete data and time pressures. Effectively communicates risk levels inherent under above circumstances.
  • Utilizes scientific method to create and test hypothesis for product traceability and retention of results.



  • Identifies new 3D printing equipment, assists in installation, develops SOP’s for use and finds novel testing approaches leading to new product/process development.
  • Continuously researches new market applications and processes in the 3D space to bring growth and development to product/process mix.
  • Develops formulations to address specific market or customer needs and tunes for printability on range of 3D printers.
  • Assists in product launch and promotion through literature development and presentations
  • Plans and conducts laboratory studies in Sartomer labs and participates in processing trials in manufacturing plant to support technical service needs and development/ commercialization of new technologies.
  • Identifies and uses internal and external resources/experts to help solve high priority, technical problems and accelerate product development efforts.
  • Transfers novel R&D based projects into a market facing offering through continued teamwork and learnings
  • Utilize scientific method to create and test hypothesis for product traceability and retention of results.



  • Reports to BU business management both verbally and in technical reports and presentations, experimental results and data analysis.
  • Captures and shares results of work in an organized manner to systematically move research forward in a coordinated effort.
  • Uses statistical DOE to carry out experiments and analyze results.
  • Routinely solves assigned and self-uncovered complex scientific problems with initiative.
  • Actively promotes safety to ensure a safe work environment and compliance with company and government regulations.



  • Actively reviews the IP space for relevant projects to identify opportunities.
  • Works with management and legal to secure IP property as required. 


Context and environment:

  • Effectively leads technical service and/or development programs at customer accounts.
  • Recognizes, solicits and respects diverse viewpoints in decision making and problem solving. 
  • Occasional  travel to customer locations and off-site trade shows and conferences.
  • Office and laboratory environment with chemical, physical, ergonomic and electrical hazards.
  • This position requires close working relations with Marketing, R&D, Pilot Plant and Sales groups in order to achieve objectives.
  • Effectively represents department at multiple levels within the company.
  • Understands Sartomer’s products, business, applications and markets.
  • Supports the site HES policy and complies with all regulatory and internal requirements
  • Participates in HES activities provided by site management and Arkema Inc. (e.g., Behavioral Base Safety, SafeStart, etc.)
  • Supports and promotes the reporting of all health, safety, environmental, near-miss, accident or injury incidents


The successful candidate will hold: 

  • Minimum of BS with 5+ years of industrial experience or a MS with 3+ years.  Degree in Chemical Engineering, Chemistry, Materials Science or related field.
  • Formulating experience highly preferred
  • CAD (Print Studio, SolidWorks, or other  programs) experience preferred
  • Familiarity with machine learning/artificial intelligence systems preferred
  • Proficient with computer software applications (word processing, spreadsheet, presentations, etc.).
  • Writes and presents effectively at multiple levels both internally and externally.
  • Organizes and analyzes data to explain conclusions and outcomes.  Expresses both verbally and in writing complex concepts, thoughts and ideas clearly and concisely.
  • Demonstrates ability to maintain strong customer/collegial relationships.
  • Demonstrates a commitment to conducting work ethically and lawfully.


Demonstrated Competencies: 

  • Motivated self-starter; identifies what needs to be done and takes action
  • Strong communication skills; presents clearly and articulately and assures comprehension both verbal and written communications
  • Analytical mindset; utilizes systematic, logical approach when addressing problems or opportunities
  • Works well individually and in team settings; develops cooperation while participating in a team.
  • Identifies and pushes for solutions in which all parties can benefit
  • Confident in extrapolation of ideas and collaborating on solutions
  • Displays openness to different or new ways of doing things and sees multiple perspectives; Comfortable in new situations and constructively entertains differing opinions.


Building on its unique set of expertise in materials science, Arkema offers a portfolio of first-class technologies to address ever-growing demand for new and sustainable materials. With the ambition to become in 2024 a pure player in Specialty Materials, the Group is structured into three complementary, resilient and highly innovative segments dedicated to Specialty Materials - Adhesive Solutions, Advanced Materials, and Coating Solutions - accounting for some 80% of Group sales, and a well-positioned and competitive Intermediates segment. Arkema offers cutting-edge technological solutions to meet the challenges of, among other things, new energies, access to water, recycling, urbanization and mobility, and fosters a permanent dialogue with all its stakeholders. The Group reported sales of €8.7 billion ($9.7 billion) in 2019, and operates in 55 countries with 20,500 employees worldwide.


Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.

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