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Demand Manager Job


Exton, PA, United States

Employment Type:  Regular
Category:  Supply Chain
Posting Date:  Nov 30, 2022

Division:    Coating Solutions (Sartomer)


Location:  Exton, PA





The Demand Manager reports to the Supply & Operations Manager.  There will be no direct reports for this role.





The Demand Manager is in charge of balanced supply/demand of multiple product lines using various statistical modeling methods. Leads supply chain operations for plants, tolling operations, and import of product, to support a structured S&OP process. Monitors Supply Chain KPIs and works with the broader organization to drive improvement and optimization. Identifies key issues, imbalances and works with the appropriate business leaders to resolve.


Total revenue within the scope of this position is roughly $250MM/yr., based on the sale of approximately 70MM lbs./yr. of product, produced from two plants (West Chester, PA and Chatham, VA).  Inventory managed is approximately $35MM at two plant locations, two tollers, and 10 warehouses.  Logistics costs (fixed and variable) total $7MM





Lead Supply Chain Operations for (Arkema Inc. Business Units) plants, tolling operations, and import of product, including: (35%)

  • Support Supply Chain operations and ensure a supply and demand balance (short/mid & long term).
  • Identify appropriate forecast bias to identify imbalances and work with business leader for resolution.
  • Develop business cases for changes in supply chain operations; including, but not limited to: debottlenecking, staffing, equipment purchases/releases, lease arrangements, changes in distribution network, etc.
  • Coordinate supply chain planning and execution activities with Latin America, Europe and Asia where applicable.
  • Serve as the business coordinator for domestic and international shipments and ensure adequate shipment equipment.
  • Implement logistic savings and cost avoidance initiatives in conjunction with corporate logistics.
  • Monitor and transact SAP tolling process.
  • Responsible for master data integrity: creation/change/obsoleting requests
  • Ensure SAP material, location, contracts, service purchases are set up and transactions are consistent with Supply Chain and Accounting requirements.


Lead the Sales and Operations Planning, Execution process by managing the following activities: (40%)

  • Develop production volume plan and track the overall execution of the plan.
  • Collaborate with manufacturing sites on regular S&OP reviews to ensure timely supply of product and track actual vs. plan.
  • Resolve supply/demand mismatches and employ optimal alternatives.
  • Partner with manufacturing and tolling sites to coordinate/improve production scheduling and raw material procurement.
  • Proactively manage working capital targets including blocked & aged inventory.
  • Maintain inventory accuracy by ensuring that inventory reconciliation is done in accordance to corporate guidelines.
  • Follow the logistics strategy and execution for domestic and export transportation, inter-plant transfers and fleet management guidelines.
  • Champion changes to the business or forecast strategy as appropriate.
  • Champion opportunities to improve supply capabilities as appropriate.
  • Manage the tolling operations:
    • Develop tolling plan to meet demand projections at lowest possible cost.
    • Utilize SAP tolling process to track and monitor results; adjust plan as required.


Lead Supply Chain initiatives to support business and process improvement, including digitalization: (25%)

  • Execute the BU Service Offer.  Monitor adherence, performance, and financial impacts via supply chain SMART and Cash Dashboards.
  • Serve as the gate-keeper for incorporating new product SKUs into the S&OP process, including material master maintenance.
  • Promote adherence, performance (financial + service) via supply chain KPIs and the adaptation of tools by the broader organization.
  • Contribute to the implementation of processes and tools for improved inter-region activities as designated by the Supply Chain Directors.
  • Support the implementation and continuous improvement of digital initiatives, reporting, and process/performance improvement.
  • Manage the adaptation of tools by the broader organization.
  • Provide SAP expertise to support new initiatives & implementations, as well as existing processes.
  • Track progress against SC KPI targets.




  • This position is based in Exton, PA. Less than 10% travel is expected.
  • This position is a focal point for the business and manufacturing, and works as a liaison between Global Supply Chain, Business Managers, Customer Service, Manufacturing, Logistics, Purchasing, Finance, Marketing, Regulatory, Third Party terminals, warehouses, suppliers, competitors and carriers, etc. to optimize all aspects of the regional supply chain.
  • This position leads necessary activities to ensure the operating plans can be executed and meet the commercial demands, and lead activities to resolve problems that do occur.
  • Supports the site HES policy and complies with all regulatory and internal requirements.
  • Participates in HES activities provided by site management and Arkema Inc. (e.g., Behavioral Base Safety, SafeStart, etc.)
  • Supports and promotes the reporting of all health, safety, environmental, near-miss, accident or injury incidents.





  • Bachelor’s Degree in Supply Chain, Logistics, Business, or Technical field.                                           
  • Six to eight years of experience in Supply Chain, Logistics or Customer Service.
  • Experience in Transportation Management Systems required.                                           
  • Proficiency with Microsoft Office Suite (advanced Excel skills) required.
  • Experience in SC Optimization Systems (i.e. Picaso) and system integrations.
  • Proficient in Power BI Dashboards.
  • APICS Certification a plus.                    
  • SAP skills including MM/PP, SD and F&P required.                                                                            
  • Project Management experience required.                          
  • Five to seven years of direct supply chain experience.
  • One year of supervisory experience preferred (may be responsible for managing one or two direct reports).                                                             
  • Supply Manager: Experience developing master production schedules, rough-cut capacity plans, and resource plans.
  • Demand Manager: three to five years of experience in Sales Support or Customer Service.





  • Strong interpersonal, organizational and communication skills.
  • Strong attention to detail and accuracy.
  • Ability to create a climate of trust and respect.
  • Strong analytical and statistical capabilities to understand supply and demand issues.
  • Ability to use data to identify sales trends, demand variability or inefficiencies.
  • Ability to conceptualize and implement processes.
  • Demonstrated collaboration skills, building relationships and  building and maintaining trust.
  • Demonstrated performance in building relationships.
  • Ability to engage as a teacher coach and mentor to others.
  • Excellent prioritization and follow-up skills.

Building on its unique set of expertise in materials science, Arkema offers a portfolio of first-class technologies to address ever-growing demand for new and sustainable materials. With the ambition to become in 2024 a pure player in Specialty Materials, the Group is structured into three complementary, resilient and highly innovative segments dedicated to Specialty Materials - Adhesive Solutions, Advanced Materials, and Coating Solutions - accounting for some 80% of Group sales, and a well-positioned and competitive Intermediates segment. Arkema offers cutting-edge technological solutions to meet the challenges of, among other things, new energies, access to water, recycling, urbanization and mobility, and fosters a permanent dialogue with all its stakeholders. The Group reported sales of €9.5 billion ($10.6 billion) in 2021, and operates in 55 countries with 20,500 employees worldwide.

The diversity of its employees is an asset that the Arkema group wants to preserve. Its non-discrimination policy applies to recruitment, salary levels and career management. The Arkema group is committed to ensuring diversity among its employees.

Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.

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