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Customer Account Representative (Temporary) Job


Location: 

Cary, United States

Employment Type:  Temporary/Fixed-Term
Category:  Supply Chain
Posting Date:  Jul 14, 2021

Arkema has established itself as France’s leading chemical producer and a world leader in specialty chemicals and advanced materials. With annual sales of €8.8 billion and 20,000 people employed in some 55 countries, the Group pursues ambitious recruitment objectives both in France and around the world. Arkema offers diverse employment opportunities in 200 job functions and professions in four major fields: industrial, R&D, business, and support functions.

Reaching far beyond your discoveries!

Regarded as one of the world’s leading innovators, Arkema has made research one of the pillars of its strategy. For example by discovering new solutions to help reduce the weight of materials, hence cut down consumption. By developing innovative thermal insulation systems that can optimize the energy performance of buildings. Or by seeking new applications for its biosourced products at the service of greater sustainable development.

Innovative and durable solutions

Our high performance products have applications in wide-ranging areas, from new generation car batteries or telephones to recyclable wind turbine blades, from adhesives for the protective backsheets of solar panels to drinking water filtration systems, from running shoes and acrylic resins with no solvent and no volatile organic compound for 3D printing to molecular sieves for portable oxygen devices used by people suffering from respiratory failure… Joining Arkema means being part of a Group enjoying sustained growth that in little more than a decade has built up an exemplary achievement record, setting high ambitions for itself and for its employees. All our job opportunities are open to people with disabilities at equal merit or with equal skill levels.

The Customer Account Representative is responsible for quality Sales Order Management process, customer satisfaction and support and account reconciliation. This positions works on a customer service team, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other Arkema departments. This position reports to the Customer Service Team Lead.

 KEY ACTIVITIES AND RESPONSIBILITIES

 Order Management

  • Order management includes key customers, with one or more supply chain models or more complex order processes, such as vendor managed inventory, consignment, etc.
  • Knowledgeable in and easily executes SAP customer master and output settings to provide consistent information to customers, such as Order Acknowledgement, ASN, COA, Invoice. 
  • Provide information on pricing, availability, and schedule information with a full understanding of product and packaging options.  Quote, list pricing/special arrangements/discounts as agreed to by sales.
  • Proactively monitors orders, using SAP tools and custom reports, for on-time shipping, delivery, order process status and identifies areas of concern in the quote to cash process.
  • Alerts customers of issues and recommends proper solutions throughout the quote to cash process.

 Resolving Issues

  • Record complaints and correctly assign to investigating party, understanding implications of issues and effectively managing the complaint process. 
  • Constant follow-up and review until issues are satisfactorily closed.
  • Understanding of customer financials (residuals, credits/debits, and overdue invoices); investigate and resolve residuals on a timely basis, weekly, create credit and adjustments within authorized limits, or requests approval when appropriate 

 Additional Activities

  • Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to the team.   

CONTEXT AND ENVIRONMENT

 The Arkema Customer Service Organization is centralized in structure but de-centralized in execution as the incumbent will support a particular Business Unit (s).

  • Daily functions are conducted in accordance with Arkema, Inc. Customer Service ISO 9000 Quality & Procedures Manual, Business Unit Work Instructions and associated documents, Business Unit Rules or Guidelines, Company Policies and Procedures, Federal, State and Local Legal, Tax, Health, Safety and Environmental Guidelines/Regulations (Includes Robinson Pactman Act, Hazmat, TOSCA, NAFTA, Product Stewardship, DOT, IMCO, among others.
  • Supports the site HES policy and complies with all regulatory and internal requirements
  • Participates in HES activities provided by site management and Arkema Inc. (e.g., Behavioral Base Safety, SafeStart, etc.)
  • Supports and promotes the reporting of all health, safety, environmental, near-miss, accident or injury incidents
  • Trusted to operate within any general customer service compliance guidelines and within the guidelines of the Arkema Code of Ethics/Conduct.

 

REQUIRED EDUCATION/EXPERIENCE/QUALIFICATIONS

  •  Bachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
  • A minimum of 2 years of experience with Bachelor's degree or 6+ years of relevant customer service experience without Bachelor's degree.
  • Intermediate skills in Microsoft applications: Word, Excel and Power Point. 
  • Strong communication skills (written and verbal), problem solving & decision making skills; presentation skills
  • Customer Order processing in an enterprise system, SAP is strongly preferred

 

A designer of materials and innovative solutions, Arkema shapes materials and creates new uses that accelerate customer performance. Our balanced business portfolio spans high-performance materials, industrial specialties and coating solutions. Our globally recognized brands are ranked among the leaders in the markets we serve. Reporting annual sales of €8.8 billion ($10.4 billion USD) in 2018, we employ approximately 20,000 people worldwide and operate in close to 55 countries. We are committed to active engagement with all our stakeholders. Our research centers in North America, France and Asia concentrate on advances in bio-based products, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence.


Nearest Major Market: Chicago

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