Solution Expert Sales & Marketing Job

Mission Details

Technological and functional monitoring

• Carries out a technological watch of developments and new software versions
• Collects, structures and formalizes the needs of the business in terms of the evolution of applications, products and services
• Is force of proposal in the choice of solutions
• Prioritizes and presents the needs to be built during arbitration committees
• Is the privileged contact for editors

Study phase

• Deals with evolutions/corrections and projects within the scope of activities:
• Prepare/have prepared for functional specification documents according to the methodology used for the project (Agile or Waterfall)
• Analyze/have analyzed the evolution and correction requests taking into account the application landscape (version upgrade, SaaS solution...)
• Estimates/have estimated the workload of each request in relation with the teams concerned (development, interfaced systems, etc.)
• Collects volume of business data (number of users, transaction volumes, etc.)
• Ensures that the intended IT evolutions respect the architecture principles of the applications concerned

Implementation

• Carry out / have carried out the configuration and have the developments carried out / followed up
• Define, carry out/have carried out and maintain test plans (unit test, integration and non-regression)
• Is responsible for the quality of deliveries and acceptance in the domain
• Assist the Business Process Owners if necessary during the users acceptance (definition of the plan, testing, training, etc.....)
• Is the contact for the technical teams: development, authorizations, operations, ...
• Perform acceptance test of technical evolutions of applications (e.g. support packages, version changes, etc.), and organizes or participates in the associated roll-out

Cut-over and Go-live

• Support the Third Party Maintainer's skills improvment, in particular through knowledge transfer
• Coordinate the actions to be carried out for the cut-over in the production environment
• Ensure that functional and technical documentation is available and up to date. Complete it if necessary

User Support

• Validates the competence of the Third Party Maintainer
• Controls the service quality of the support provided by the Third Party Maintainer
• Builds and implements action plans of the preventive support
• Handles or facilitates the resolution of incidents when necessary

IS projects

• Participates in implementation and deployment projects according to a CORE model if one exists
• Depending on the organization and size of the project, takes on the role of project manager and therefore ensures / contributes to the implementation and ensures monitoring, reporting
• Contributes to the expectations of enterprise architecture (architecture file, application mapping in particular)

Required Profile

General competences

• Good communication with other members of the department and other entities 
• Ability to work in a team environment
• Ability to drive operationally one or several external(s) - in recurrent or project

Job-specific competences

• Good knowledge of the business if the domain
• Good knowledge of IT solutions covering the domain
• Ability to understand the application/technical eco-system of he domain
• Experience in project management
• Familiar with good practices for writing project documents and user needs (user experience, user stories, etc.)
• Professional English