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National Technical Services Manager- NSW Job

Location: 

Kings_Park, New South Wales, Australia

Employment Type:  Regular
Category:  Sales
Posting Date:  Apr 4, 2024

Key Responsibilities

Technical Service 
•    Provide internal & external technical support in both S&B and W&F.
•    Perform Compatibility testing for projects
•    Product testing and demonstrations on site as requested
•    Attend site inspections 
•    Handle product complaints which will include product testing
•    Attend Construction Industry and Technical Training events as required 
•    Recommend key customers to increase technical focus on to ensure improvement of the current business
•    Contribute to delivering technical specification sales aligned with Specifications Manager through the product portfolio 
•    Engage and present Key Commercial Building teams, Contract administrators, Project managers and Construction managers and provide technical service experience
•    Perform product training and testing, recommendations and demonstrations in line with Bostik Training program.
•    Facilitate onsite training and external customer technical support

Training
•    Perform product training with Bostik staff.
•    Perform product training with External clients via Bostik Academy.
•    Facilitate onsite training where required with external customers.
•    Attend Trade Shows to assist BDM’s when required.
•    Lead the Bostik Academy Program in NSW

Key Customer Relationships
•    Work with the sales team to plan and conduct regular joint calls to key customer visits and construction site visits. 
•    Maintain contacts with key accounts within the NSW region

Reporting
•    Maintain a plan to ensure maximum use of time covering all aspects of the role.
•    Liaise with customers to discuss concerns or complaints, instigating corrective action where required using the CQC process
•    Submit monthly reports with requested timelines
•    Complete reporting and information requests in a timely and professional manner including Salesforce CRM

Product Specialist
•    Support Product Managers with the creation of technical presentations and feedback.
•    Train Product Managers to aide in understanding of market requirements.
•    Generate and evaluate new product ideas and suggestions
•    Investigate market opportunities and estimate their effect on the market
•    Work closely with other team members and divisions to ensure we provide professional customer service
•    Support BDM’s on projects to provide product suitability and installation in accordance to TDS.

Required Profile

•   High level of demonstrated people skills 
•    Demonstrated verbal and written communication skills
•    Proven numerical and computational skills 
•    Proven PC skills 
•    SAP system knowledge and experience desirable 
•    Salesforce CRM or equivalent experience
•   Technical product expertise knowledge
•    Negotiation skills 
•    Facilitation skills 
•    Project Management 
•    High attention to detail 
•    Able to meet deadlines and organise work priorities

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.

We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €11.5 billion, of which 2.6% allocated to R&D for 1,800 researchers in 16 R&D centers.

If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.

Reaching far beyond your discoveries!

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

Visit our LinkedIn ,Youtube , X , Facebook ,Instagram

 

 

 

Who we are? Arkema is a world leader in Innovative Materials for a Sustainable World with the ambition to become a pure Specialty Materials player.
We thrive as One Arkema, comprised of many businesses and brands including Bostik, ArrMaz, and more! and operating with a global reach in 55 countries with more than 21,100 employees. Each one contributes to positioning Arkema as a recognized leader of specialty chemicals and advanced materials, reporting annual sales of €11.5 billion, of which 2.6% allocated to R&D for 1,800 researchers in 16 R&D centers.
If you pursue excellence, love innovation and are inspired by challenges, we encourage you through www.arkema.com to learn more about our values – Solidarity, Performance, Simplicity, Empowerment, and Inclusion – and how we concentrate on advances in bio-based and recyclable materials, new energies, water management, electronic solutions, lightweight materials and design, home efficiency and insulation.
Reaching far beyond your discoveries!

The legal information below pertains specifically to positions posted in the United States, however we strive for diversity, equity and inclusion in all the countries that we hire.
Arkema Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arkema Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting and hiring.

Visit our LinkedIn ,Youtube , X , Facebook ,Instagram


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